Every client’s store. One login. The right access for everyone.
Connect each client’s eBay account to your agency’s organisation, invite your team, and give each person only the stores and actions their job needs. Every key action is on record.
- Tidewater Outdoortidewater-uk£18,240612 orders4 to answer
- Kettle & Crumbkettleandcrumb£9,815377 ordersAll answered
- Northside Homenorthside_home£8,412349 orders2 to answer
| Role | Ship orders | Edit listings | Reply to buyers | See reports | Invite people |
|---|---|---|---|---|---|
| Owner | |||||
| Manager | |||||
| Agent | |||||
| Viewer |
Shared eBay passwords don’t scale.
Every new client means another login in a password manager the whole team can open. Everyone can see everything, and when a client asks who changed a price, nobody can say.
How it works
Set up your agency in an afternoon
No passwords change hands at any step.
- 1
Create your organisation
Sign up, confirm your email and name your organisation. Add your agency’s logo.
- 2
Connect each client’s store
Through eBay’s own sign-in, approved by whoever holds the account. Each store gets a nickname, and reconnecting the same account updates it instead of adding a copy.
- 3
Invite your team
By email. Each invitation works once, only for that address, and expires after 7 days.
- 4
Choose a role for each person
Owner, Admin, Manager, Agent or Viewer, then add or remove single permissions for anyone who needs something different.
- 5
Keep people to their clients
Give each person every store, or only the ones they work on. A store someone can’t access simply doesn’t appear for them.
- 6
Answer “who changed that?”
The activity log shows who connected a store, published a listing, changed a cost, ran a campaign or switched on the repricer, with their role at the time.
Five built-in roles
Each one is written out in full, so it’s clear exactly what it allows.
- 01
Owner
Everything, including billing and closing the organisation.
- 02
Admin
Everything except closing the organisation and managing billing.
- 03
Manager
Runs the stores: connects them, lists, ships, refunds, runs ads and sees reports.
- 04
Agent
Looks after buyers: reads orders and listings and answers messages, without changing a listing or touching the money.
- 05
Viewer
Read-only, with reports and exports.
What you get
Stores at a glance
Each client’s revenue, orders, live listings and unanswered messages for the last 30 days, side by side.
Team management
Invite, suspend, reinstate or remove people. The last owner can’t be removed, and nobody can change their own access.
Store-level access
All stores, including ones connected later, or a chosen few, person by person.
Fine-tuned permissions
Grant or deny single permissions on top of a role. A deny always wins.
Activity log
Filter by person, by system or automatic actions, by area and by date. It can’t be edited after the fact.
Your brand on the desk
Your agency’s logo, and a photo for every team member.
Built-in limits
SellerDesk suggests. You decide.
- Client stores connect through eBay’s sign-in; no passwords are shared.
- Only an Owner can make someone else an Owner.
- The activity log is append-only.
Good to know
- The store switcher sits in the top bar today. Making every page follow the store you pick is being finished now; until then, the desk pages show your main eBay store.
Frequently asked questions
Do my clients have to share their eBay password?
No. Each store connects through eBay’s own sign-in, approved by whoever holds the account. SellerDesk never sees the password.
Can a team member see only some clients?
Yes. Give them every store, or only the ones you choose. Stores they can’t access don’t appear for them at all.
What happens when someone leaves?
Suspend or remove them in one step. Their past actions stay in the activity log.
Can I see what happened automatically, not just what people did?
Yes. The activity log can be filtered by person, by system and automatic actions, by area and by date.
Works well with
- Orders, returns & casesOne inbox, deadlines in business days, and a suggested answer for every case.Learn more
- RepricerPrices that follow the market every hour, inside your minimum and maximum.Learn more
- Profit & profit planReal profit on every listing, and a weekly plan of what to fix first.Learn more
Bring every client’s store under one roof.
Create your agency’s organisation, connect your first client’s store and invite your team.
Nothing changes on eBay until you approve it.