Agency · 9 client stores
Nine client stores, five people, no shared passwords.
An agency running nine clients’ eBay stores moved them into one organisation with roles and store-level access, so nobody holds a client’s password and every “who changed that?” has an answer.
Illustrative example. This story is built from how SellerDesk works, to show what using it looks like. The seller and the figures are examples, not a customer’s results.
- Marketplace
- eBay UK
- Client stores
- 9
- Team
- 5 people
- Roles used
- Owner, Manager, Agent
Where they started
Each client meant another eBay login, shared in a password manager the whole team could open. The person answering buyer messages could see every client’s sales and payouts.
When a client asked who had changed a price on their best seller, nobody could say. The answer was somewhere in five people’s browser history.
What they did
- 1
Connected each client’s store under its own name
Every store connected through eBay’s sign-in, so no passwords changed hands. Each got a nickname, shown alongside the eBay account it belongs to, so two similar clients never get mixed up.
- 2
Invited the team and set roles
The two account managers became Managers: they list, ship, run ads and see reports. The customer-service hire became an Agent: buyer messages and nothing that changes a listing or the money.
- 3
Limited people to their clients
Store-level access keeps each account manager to the clients they look after.
- 4
Checked every client at a glance
The Stores page shows each client’s revenue, orders, live listings and unanswered messages for the last 30 days, side by side.
- 5
Answered client questions from the activity log
Who connected a store, who published a flagged listing, who changed a cost or switched the repricer on, with their role at the time. The log can’t be edited.
For an agency, the hard part isn’t any one store. It’s keeping nine apart, with the right people on each, and being able to show a client what happened.
More stories
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A one-person eBay shop selling about 350 orders a month found that ad fees and four quiet loss-makers were eating the profit from its best sellers.
- loss-making listings found and repriced
- 4
- ad fees as a share of sales
- 7.8% → 4.1%
- a month back, estimated from applied moves
- ≈ £190
- Kettle & CrumbIllustrativeTwo-person reseller · kitchenware
Listing three times faster, without copying a supplier’s page.
A two-person team buying kitchenware wholesale went from about 25 minutes per listing to about 9, and stopped publishing listings eBay would later pull.
- minutes per new listing
- 25 → 9
- listings published in the first month
- 70
- listings removed since the checks went in
- 0
See where your profit is leaking this week.
Connect your eBay store, add what your products cost, and get a plan of what to fix first.
Nothing changes on eBay until you approve it.